We are Here to Help

Orders are typically delivered to Germany within 48 hours, depending on location and time of order.

• For EUR orders, there is free delivery to Germany on orders of 50 EUR or more. A delivery charge of 18 EUR will be billed on all orders less than 50 EUR.
• For USD orders, there is free delivery to Germany on orders of $60 USD or more. A delivery charge of $22 USD will be billed on all orders less than $60 USD.

Registered user

• Tracking information is available within your order confirmation email or
• You can log in to your My Digi-Key account
• Select Status and History (your most recent orders will be listed at the top of the page)
• Select the appropriate invoice to view the shipping information

Guest user

• Once your order ships you will receive a Shipment Confirmation email with tracking information. You can track your order by following the link provided in the email.

Euro Currency

When placing an order in Euro Currency Incoterms are DDP (Duty and customs paid by Digi-Key).

USD Currency

USD currency orders Incoterms vary based on ship method.

• UPS freight pre-paid shipments are DDP (Duty and customs paid by Digi-Key).
• FedEx or DHL freight pre-paid shipments are CPT (Duty, customs, and VAT due at time of delivery).

Digi-Key was founded and is headquartered in Thief River Falls, Minnesota, USA. From our one main warehouse, we are able to do all of our picking, packing, and shipping, resulting in exceptional customer service and quick shipment times.

We are currently in the process of building a 204.000+ square meter distribution center expansion adjacent to our current location that will allow us to offer even more technology, products, and services to our customers.

In order to support the growing needs of our international customer base, we have regional support centers located all over the world including Israel, Germany, Netherlands, China, Hong Kong, South Korea, and Japan.

Once the order has been processed and shipped successfully, you will receive a shipping confirmation email with tracking information.

After you receive your shipment confirmation email, it can take up to 24 hours before you will be able to track the package online.

There are several possible reasons for a shipping delay, including:

• The order is being held for further review for export compliance
• The order contains value-added items or other customer requirements (such as date code, continuous strip, etc.) that require additional processing time
• Our couriers are experiencing inclement weather delays. If we have delays in shipping your package due to weather, a notice will be posted on the Digi-Key website at time of order and you will receive an email that your shipment was delayed.

For Registered Users, orders can be scheduled on-line by selecting "Schedule Shipments" from your shopping cart. Enter the quantity and in house date for each shipment.

A few scheduling rules to keep in mind before ordering:

• Pricing is based on the volume of the entire purchase
• Releases cannot be scheduled more than 6 months into the future on local currency orders. Orders in USD can be scheduled up to 12 months.

Registered users have access to the BOM Manager Tool and the Quote Manager tool which can generate quotes. Both registered users and guests can check pricing and availability with our PandA tool.

The Price and Availability tool allows you to upload and check pricing and availability for a list of products with up to three quantities per line item. Lists can be downloaded or moved directly into a cart for purchase. Be aware that it will not save your list for later use. Click here to view the full tutorial.

The BOM Manager is a tool used to work with a Bill of Materials. The tool features an easy upload process and the ability to change or work on part issues that will improve management and purchasing of parts.

You can learn more about how to use the BOM Manager in this video: BOM Manager Tutorial.

For orders placed online, you will receive an order confirmation email when your order has been placed successfully. Once you receive the shipment email, your order has been processed and considered complete.

At Digi-Key, we pride ourselves on the ability to get orders out the door quickly. This means orders can be processed and shipped in as little as 20 minutes. In most instances, we are unable to cancel your order once it has been submitted.
If this happens to be the case, you can return your order to us when it arrives and then be refunded once the parts have been received.

Please contact your local support center to review cancellation options (eu.support@digikey.com, (+49) 30 915 884 91, or (+49) 30 915 884 91).

When placing an order VAT will be charged on the total. The VAT fee is not incorporated into the price of the parts.

The timing of when you'll be charged is dependent on your selected payment method:

• Credit card or PayPal: You will be charged once your order is shipped
• Credit account: You will be charged based on the terms of your account.
  • You can apply to open a credit account here
• Prepaid: You will be charged as soon as money is transferred and processed

For transactions in U.S. dollars, customers can pay with Visa, Mastercard, American Express, PayPal and prepaid wire. Qualified businesses and institutions can apply for a credit account with numerous benefits including a single payment option and flexible payment terms. Apply Now

• Once the order has shipped, a copy of the invoice will be sent to the email address provided on the order as well as the email address listed on the billing account (if applicable).
• As a registered user, you can retrieve a copy of your invoices at any time in your order history.

• GST Tax Number: 895173490RT
• MN Tax Number: 6462160
• Cage Code: 2S894
• Fed ID# (FEI): 41-1234968
• SIC Code: 5065
• DUNs#: 05-760-2120
• VAT Number: DE239975861 (German)
• VAT Number: GB176487266 (UK)
• VAT Number: CHE-398.241.267 (Switzerland)

In the checkout, click “Payment in Advance by Wire Transfer.” When you submit your online order, an email will be sent to the address we have on file with a proforma invoice and information to complete the purchase process. Please note that a middle bank processing fee may be charged, depending on your location.

When placing an order VAT will be charged on the total. The VAT fee is not incorporated into the price of the parts.

Visit the Registration Page and enter the required information. You will receive an email confirmation when your registration is complete. Sometimes we need to contact our customers with questions before registering. Please check your junk or spam folder for missing correspondence.

Registration with My Digi-Key gains you access to valuable features, benefits, and services including:

• Auto-filling your preferred shipping and billing information during the checkout process
• Saved credit cards
• Access to saved carts and order history
• Access to extensive tools including BOM Manager, Quotes, Parts Lists, MyDigi-Key, and Scheme-it
• Create your own returns
• Check status of order
• Duplicate existing orders
• Save favorites
• For more information, click here

Connected registered users can grant coworkers access to view order history. Log into your My Digi-Key account, click on the Preference Center, and check the box to make your order history and invoices accessible to coworkers. Finish the process by clicking 'update.' Not connected to your coworkers? Register today!

Log into your My Digi-Key account and click the Addresses tab. Click "+Add a shipping address" and submit.

If you are registered and have a My Digi-Key account, you can search your past orders in Status and History. You can search by part number, customer reference number, purchase order, sales order, invoice, or date. My Digi-Key stores and provides access to 3 years of order history.

To access this full benefit, please register for My Digi-Key

If you've forgotten your login credentials, please request a password reset link. If you are using a supported browser and are encountering an issue, please clear your browser's cache and cookies, then close windows, and try accessing our site again. If these issues persist, please report the issue.

While we'll be sad to see you go, if you are registered, you can visit the Preference Center located in My Digi-Key to manage all email communications. An unsubscribe link is also located at the bottom of all Digi-Key communications.

Factory Stock means Digi-Key does not currently have the parts in stock in our warehouse, but they are available at the manufacturer. Upon receipt of an order, the manufacturer stock will be made available, resulting in short lead times for the customer.

You can sign up with an email address to subscribe to our newsletter, set up RSS feed alerts, or check our website frequently as new products are added daily.

If the manufacturer has made the C of C available, we will happily provide it to you. At the time of your order, please add the request for the manufacturer C of C within the order notes.

We offer many resources for help with your technical product or design questions. Use our eeWiki or TechForum to search for answers from fellow engineers or post new questions. Need to contact someone right away? Our technical support staff is available via Live Chat or email at applications.engineering@digikey.com

If a part is currently backordered, expected shipment dates are available on the product page. If direct substitutes for the part exist, they will be listed in the substitute table, also available on the product detail page. If you are unable to find an alternative, contact our Technical Support for assistance at eu.support@digikey.com or through TechForum or via Live Chat.

RoHs compliance product is indicated on the product pages. For more information, visit our Environmental Initiative page.

Digi-Key Marketplace is an online platform for an extended list of manufacturers and distributors to sell products through Digi-Key. Marketplace items ship directly from the Supplier.

Marketplace products say "Marketplace Product" on the Product Page, in your Cart, and as you proceed to purchase in the checkout. We also let you know who is shipping the product.

Example of how this looks on a product page:

Marketplace suppliers update their inventory. If, for any reason, the inventory shown is not available, we will get in touch with you.

Marketplace items will ship using the options and costs set by the suppliers. The costs vary by supplier and may depend on the number of items being fulfilled by the Supplier. You'll see the shipping cost in the checkout. Digi-Key shipping options are not available, and customers with their own courier account cannot bill the shipping to their account.

If the Supplier is shipping internationally, the shopping cart and checkout will display the Incoterms, indicating when duties and taxes will be owed at delivery.

Marketplace suppliers may take one or more days to fulfill the order. The estimate of when the product will ship is shown on product pages, the cart, and the checkout.

Tracking information will be available for your shipments via email confirmation and/or logging into My Digi-Key.

Digi-Key currently does not offer quoted pricing for these items. We know that it's important for many of our customers to be able to get formalized statements of price and availability to make purchasing decisions. Our Price and Availability tool, Panda, can be used with Marketplace items, as well as all of Digi-Key's products. In addition to this, our Bill of Materials (BOM) tool can be used for all Digi-Key and Digi-Key Marketplace items.

Digi-Key processes the payment for purchases of Marketplace items, so Marketplace items can be purchased at the same time as Digi-Key's other products. You can pay for Marketplace items with credit or debit card, Paypal, or if you're a business, you can use a Digi-Key credit account.

You'll receive a separate invoice for these items. Invoices are sent at the time of shipment.

Registered users can fix order issues or request returns through finding the order in My Digi-Key Order History, and guest users can use Digi-Key's online portal.

The Return Policy for Marketplace items is the same as Digi-Key's policy:

• Digi-Key requires that customers first obtain an RMA (Returned Merchandise Authorization) number prior to returning any products.
• Returns must be made within 30 days of date of invoice and be in the original packaging and in resalable condition.

For our full Return Policy, visit our Terms and Conditions.

Digi-Key requires that customers first obtain an RMA (Returned Merchandise Authorization) number prior to returning any products. Returns must be made within 30 days of the date of invoice, be in the original packaging and be in resalable condition.

At the time of quoting or the time of purchase, a product may say that it is Non-Cancelable/Non-Returnable (NCNR). These products are not returnable.

For our full Return Policy, visit our Terms and Conditions.

Please contact Digi-Key at orders@digikey.com or by calling (+49) 30 915 884 91.

If you require an exchange, please purchase the parts you are wanting in a new order and request a return for the unwanted items. Credit will be issued once the parts have been received and inspected by our customer returns department.

To request a return contact your local support center by emailing eu.support@digikey.com or calling (+49) 30 915 884 91 or (+49) 30 915 884 91. Once the return request has been processed, a return shipping label will be provided and the cost will be deducted from the credit issued. Returning shipping cost is 18 EUR on Euro orders or $22 on USD orders.