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Orders are typically delivered to Germany within 48 hours depending on location.
Free delivery to Germany on orders of 50 EUR or more. A delivery charge of 18 EUR will be billed on all orders less than 50 EUR.
DDP (Duty and customs paid by Digi-Key)
Credit account for qualified institutions and businesses
Payment in Advance by Wire Transfer
More Products From Fully Authorized Partners
Average Time to Ship 1-3 Days, extra ship charges may apply. Please see product page, cart, and checkout for actual ship speed.
Incoterms: CPT (Duty, customs, and applicable VAT/Tax due at time of delivery)
For more information visit Help & Support
Orders are typically delivered to Germany within 48 hours depending on location.
Free delivery to Germany on orders of 50 EUR or more. A delivery charge of 18 EUR will be billed on all orders less than 50 EUR.
Free delivery to Germany on orders of $60 USD or more. A delivery charge of $22 USD will be billed on all orders less than $60 USD.
*Shipping features do not apply to Marketplace products.
What is the delivery time and cost?
Most packages to Germany arrive in 48 hours. This is the transit time from our distribution center in the United States, and customs clearance may impact the time it takes to receive your package.
EUR Currency
USD Currency
How can I check my delivery status?
Registered user
Guest user
What are the Incoterms for my shipment?
Euro Currency
When placing an order in Euro Currency Incoterms are DDP (Duty and customs paid by Digi-Key).
USD Currency
USD currency orders Incoterms vary based on ship method.
Note: Incoterms will be shown on the Preview-page of your online order and will vary depending on your shipping location, VAT validity and company/personal status.
Where is Digi-Key Located?
Digi-Key's headquarters and product distribution center is in Thief River Falls, Minnesota, USA. Regional support centers are in Israel, Germany, the Netherlands, China, Hong Kong, South Korea and Japan.
Will I receive a shipment notification?
Once the order has been processed and shipped successfully, you will receive a shipping confirmation email with tracking information.
How long after receiving my shipping confirmation email will I be able to track my order?
After you receive your shipment confirmation email, it can take up to 24 hours before you will be able to track the package online.
Why has my order been delayed?
There are several possible reasons for a shipping delay, including:
How do I schedule an order online?
For Registered Users, orders can be scheduled on-line by selecting "Schedule Shipments" from your shopping cart. Enter the quantity and in house date for each shipment.
A few scheduling rules to keep in mind before ordering:
How do I request a quote online?
How do I find price and availability with myLists?
Digi-Key's myLists tool provides price and availability with many additional functions including:
How do I build a BOM with myLists?
Registered users are able to access all the features of myLists, including BOM building and maintenance:
When will I receive an order acknowledgement?
For orders placed online, you will receive an order confirmation email when your order has been placed successfully. Once you receive the shipment email, your order has been processed and considered complete.
How do I cancel an order?
At Digi-Key, we pride ourselves on the ability to get orders out the door quickly. This means orders can be processed and shipped in as little as 20 minutes. In most instances, we are unable to cancel your order once it has been submitted.
If this happens to be the case, you can return your order to us when it arrives and then be refunded once the parts have been received.
Please contact your local support center to review cancellation options (eu.support@digikey.com, (+49) 30 915 884 91, or (+49) 30 915 884 91).
How is consumption tax calculated?
When placing an order VAT will be charged on the total. The VAT fee is not incorporated into the price of the parts.
What are the benefits of using Digi-Key's mobile app?
Get the most out of your mobile device by using Digi-Key’s mobile app for iOS or Android. Download here.
Added benefits for myDIGIKEY users:
When will I or my business be charged?
The timing of when you'll be charged is dependent on your selected payment method:
What Payment Methods are available?
Digi-Key offers several payment methods for orders shipping to Germany:
EUR & USD
*Digi-Key's credit account is available to qualified businesses and institutions with benefits including a single payment option and flexible payment terms. Apply Now
When will I receive a copy of my invoice?
How do I find out Tax ID & VAT information?
How do I pay by prepaid wire transfer?
In the checkout, click “Payment in Advance by Wire Transfer.” When you submit your online order, an email will be sent to the address we have on file with a proforma invoice and information to complete the purchase process. Digi-Key does not charge a processing fee for prepaid wire transfers, but your bank or an intermediary bank may have a fee.
Digi-Key will never contact you to collect personal information like passwords and social security numbers. We will only provide proforma payment information if you contact us and initiate a purchase. If you suspect fraud, please contact our customer support team at eu.support@digikey.com.
Click here to access country-specific banking information.
How is VAT calculated?
When placing an order VAT will be charged on the total. The VAT fee is not incorporated into the price of the parts.
How do I create a 'myDIGIKEY' account?
Visit the Registration Page and enter the required information. You will receive an email confirmation when your registration is complete. Sometimes we need to contact our customers with questions before registering. Please check your junk or spam folder for missing correspondence.
What are the benefits of using 'myDIGIKEY' when ordering?
Registration with myDIGIKEY gains you access to valuable features, benefits, and services including:
How do I make my order history and invoices accessible to my coworkers?
Connected registered users can grant coworkers access to view order history. Log into your myDIGIKEY account, click on the Preference Center, and check the box to make your order history and invoices accessible to coworkers. Finish the process by clicking 'update.' Not connected to your coworkers? Register today!
How do I save multiple shipping address?
Log into your myDIGIKEY account and click the Addresses tab. Click "+Add a shipping address" and submit.
How do I view my order status and history?
If you are registered and have a myDIGIKEY account, you can search your past orders in Status and History. You can search by part number, customer reference number, purchase order, sales order, invoice, or date. myDIGIKEY stores and provides access to 3 years of order history.
To access this full benefit, please register for myDIGIKEY
How do I reset my account password?
If you've forgotten your login credentials, please request a password reset link. If you are using a supported browser and are encountering an issue, please clear your browser's cache and cookies, then close windows, and try accessing our site again. If these issues persist, please report the issue.
How do I stop receiving newsletters or other marketing emails?
While we'll be sad to see you go, if you are registered, you can visit the Preference Center located in myDIGIKEY to manage all email communications. An unsubscribe link is also located at the bottom of all Digi-Key communications.
My order is displaying 'Factory Stock', why are the parts displaying as 'Back Order' in my cart?
Factory Stock means Digi-Key does not currently have the parts in stock in our warehouse, but they are available at the manufacturer. Upon receipt of an order, the manufacturer stock will be made available, resulting in short lead times for the customer.
How do I obtain a manufacturer Certificate of Compliance (CoC) with my order?
If the manufacturer has made the C of C available, we will happily provide it to you. At the time of your order, please add the request for the manufacturer C of C within the order notes.
How do I get technical assistance with a product online?
Please visit the Digi-Key TechForum for help with your technical product or design questions. Our community is dedicated to anyone searching for solutions to their engineering and component issues, and Digi-Key has a team of Engineers and Technicians ready to answer your questions. Need Help getting started? Check out our Quick Start Guide.
Why is there text printed on the back of my strip of Cut Tape?
Digi-Key is now offering printing on the back of many 8 mm Cut Tape products to aid in handling and traceability. To learn more, please visit our Part Tracing page.
What should I do if the product I'm looking for is out of stock or not available?
If a part is currently backordered, expected shipment dates are available on the product page. If direct substitutes for the part exist, they will be listed in the substitute table, also available on the product detail page. If you are unable to find an alternative, contact our Technical Support for assistance at eu.support@digikey.com or through TechForum or via Live Chat.
Where can I find RoHs information?
RoHs compliance product is indicated on the product pages. For more information, visit our Environmental Initiative page.
What is Digi-Key Marketplace?
Digi-Key Marketplace is an online platform for an extended list of manufacturers and distributors to sell products through Digi-Key. Marketplace items ship directly from the Supplier.
Digi-Key Marketplace vendors are reviewed and vetted by Digi-Key. They are an extension of our line card that meets our quality standards.
How can I tell if a product is a Marketplace product?
Marketplace products say "Marketplace Product" on the Product Page, in your Cart, and as you proceed to purchase in the checkout. We also let you know who is shipping the product.
Example of how this looks on a product page:
Marketplace suppliers update their inventory. If, for any reason, the inventory shown is not available, we will get in touch with you.
What are the shipping options and costs for Marketplace products?
Marketplace items will ship using the options and costs set by the suppliers. The costs vary by supplier and may depend on the number of items being fulfilled by the Supplier. You'll see the shipping cost during checkout. Digi-Key shipping options are not available, and customers with their own courier account cannot bill the shipping to their account.
If the Supplier is shipping internationally, the shopping cart and checkout will display the Incoterms, indicating when duties and taxes will be owed at delivery.
Marketplace suppliers may take one or more days to fulfill the order. The estimate of when the product will ship is shown on product pages, the cart, and the checkout.
Tracking information will be available for your shipments via email confirmation and/or logging into My Digi-Key.
How do I get a quote or price and availability for Marketplace products?
Digi-Key currently does not offer quoted pricing for these items. We know that it's important for many of our customers to be able to get formalized statements of price and availability to make purchasing decisions. Our myLists tool can be used with Marketplace items as well as all Digi-Key's products.
What are the payment options for Marketplace products?
Digi-Key processes the payment for purchases of Marketplace items, so Marketplace items can be purchased at the same time as Digi-Key's other products. You can pay for Marketplace items with credit or debit card, Paypal, or if you're a business, you can use a Digi-Key credit account.
You'll receive a separate invoice for these items. Invoices are sent at the time of shipment.
What do I do if my Marketplace order has an issue?
Registered users can fix order issues or request returns through finding the order in myDIGIKEY Order History, and guest users can use Digi-Key's online portal.
The Return Policy for Marketplace items is the same as Digi-Key's policy:
For our full Return Policy, visit our Terms and Conditions.
What is Digi-Key’s return policy?
Digi-Key requires that customers first obtain an RMA (Returned Merchandise Authorization) number prior to returning any products. Returns must be made within 30 days of the date of invoice, be in the original packaging and be in resalable condition.
At the time of quoting or the time of purchase, a product may say that it is Non-Cancelable/Non-Returnable (NCNR). These products are not returnable.
For our full Return Policy, visit our Terms and Conditions.
What should I do if my order has an issue?
Registered user
Guest user
Return authorization and shipping label
What should I do if the part I ordered from Digi-Key are no longer needed?
If you require an exchange, please purchase the parts you are wanting in a new order and request a return for the unwanted items. Credit will be issued once the parts have been received and inspected by our customer returns department.
Scheduled shipments can be used to break an order up into multiple future shipments. Scheduling allows you to take advantage of better price breaks on products you purchase regularly, avoid keeping an abundance of product in your facility, and save yourself the time of placing the same order repeatedly.
Learn More View All New FeaturesYour Order History now has the capability to give you access to your co-workers' past orders. These are accessible by clicking the toggle located next to the other filters.
Learn More View All New Features
Co-Browse
By using the Co-Browse feature, you are agreeing to allow a support representative from Digi-Key to view your browser remotely. When the Co-Browse window opens, give the session ID that is located in the toolbar to the representative.
Digi-Key respects your right to privacy. For more information please see our Privacy Notice and Cookie Notice.
Yes, Continue to Co-BrowseGet fast and accurate answers from Digi-Key's Technicians and Experienced Engineers on our TechForum.
Registered users can track orders from their account dropdown, or click here. *Order Status may take 12 hours to update after initial order is placed.
Users can begin the returns process by starting with our Returns Page.
Quotes can be created by registered users in myLists.
Visit the Registration Page and enter the required information. You will receive an email confirmation when your registration is complete.
Orders are typically delivered to Germany within 48 hours depending on location.
Free delivery to Germany on orders of 50 EUR or more. A delivery charge of 18 EUR will be billed on all orders less than 50 EUR.
DDP (Duty and customs paid by Digi-Key)
Credit account for qualified institutions and businesses
Payment in Advance by Wire Transfer
More Products From Fully Authorized Partners
Average Time to Ship 1-3 Days, extra ship charges may apply. Please see product page, cart, and checkout for actual ship speed.
Incoterms: CPT (Duty, customs, and applicable VAT/Tax due at time of delivery)
For more information visit Help & Support
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